Refund Policy

Last updated: June 11, 2026

Thank you for choosing Mindsparkids. We are committed to providing high-quality digital products and educational resources.

1. General Policy for Digital Products

Due to the digital and instant nature of our products (including e-books, downloadable PDFs, and digital content), all sales are generally final once the download link or digital file has been delivered to your email or account.

2. Conditions for Refund Eligibility

We comply with standard global consumer protection laws and Paddle's onboarding requirements. A refund or replacement will be fully considered and processed under the following specific circumstances:

Non-Delivery of the Product: If you do not receive the download link or digital file due to a technical issue or an email delivery failure on our end, and we are unable to resolve the issue or deliver the file within 48 hours of being notified.
Technical Defects: If the digital file or e-book format is corrupted, defective, or unreadable on standard compatible devices, and we cannot provide a working replacement file.

        Important Notice for EU & UK Customers:

        By purchasing and downloading our digital goods, you explicitly consent to immediate digital delivery and acknowledge that you waive your 14-day statutory right of withdrawal under EU/UK consumer protection laws once the transmission or download of the digital content has commenced.

3. How to Request a Refund

If you experience an issue with your order or believe you qualify for a refund under the conditions above, please contact our support team. To help us process your request quickly, please include:

Your original order email address
Your Paddle transaction or receipt number
A brief description of the technical or delivery issue encountered

Our team will review your request within 2–3 business days. Approved refunds will be processed via our Merchant of Record (Paddle) and credited back to your original payment method within 5–10 business days.

4. Contact Us

For any questions regarding our Refund Policy or to request assistance, please reach out to us at:

Mindsparkids Support
Email: support@agentpeel.com